Effective date : 1-1-2019

This privacy policy governs the manner in which ISTANBUL ONLINE TEKSTIL TICARET A.S. collects, uses, maintains and discloses information collected from users, and applies to your use of our website located at “” (the “site” or the “website”).

Please carefully read our privacy policy, since by using the site you consent to be bound by the terms of this privacy policy, effective the date listed above. Please note that you should also read our other terms and conditions as they govern the use of our website.

“We”, “our” and similar terms mean ISTANBUL ONLINE TEKSTIL TICARET A.S. when used in this privacy policy, and “you”, “your”, “user”, “customer” and similar terms refer to you.

What is contained in this privacy policy

The following are described in this privacy policy:

  • The personal and other information we may collect from you when you visit our website and how it is collected,
  • Why we collect such information from you,
  • How we use and how we may disclose it,
  • The choices you have regarding its use.

Moreover, we provide information about some cases in which this privacy policy may not apply, your use of the site, and the ways of contacting us.

Personal Information

When you place an order or you register on the Site, in order to process your orders and payments we may collect or ask you to provide the following information (collectively called as “Personal Information”):

  • E-mail address,
  • Name,
  • Mailing address,
  • Telephone number,
  • Billing information (credit/debit card number, expiration date, alternate or additional billing information and billing address, and other information needed to process payment),
  • Sex,
  • Birth date,
  • Products purchased
  • Message and gift recipients’ names, addresses, telephone numbers and email addresses

We collect above information through the site, e-mails, telephone, social media applications, mail and fax. We may collect information from you even if an order, registration or another process is started by you but not completed or cancelled.

İstanbul Online will not use, sell or disclose any personal information to third parties except as described in this Privacy Policy. We reserve the right to use or disclose any information in accordance with applicable laws and regulations. We also may disclose your information when applicable law requires or permits such disclosure, and we may exchange information with other companies and organizations for fraud protection purposes.

If you provide us your personal information, you grant İstanbul Online the right to use your information internally without restrictions for the purposes of, but not limited to, marketing, research, and content development.


While we use reasonable precautions to protect confidential information and provide suitable security, we do not guarantee that stored information or transmitted through the internet is secure, or that such transmissions will be free from interruption, interception or error.

Usage Information

Apart from the personal information described above, we may also collect data which come from your usage of the Site (called as “Usage Data”). Usage data may or may not be associated with an individual’s identity. We do not treat usage data as personal information. In case non-personal information is combined with personal information to some extent, we treat the combined information as personal information for the purposes of this privacy policy. Some usage data such as IP address are however considered personal information under some local laws.

We collect most usage data by using cookies or pixel tags. A “Cookie” (also called web cookie, Internet cookie, browser cookie) is a small piece of data sent from a website and stored on the user’s computer by the user’s web browser while the user is browsing. Cookies are depersonaled to be a tool for websites to remember information (such as items added in the shopping cart in an online store) or to record the user’s browsing activity (including clicking particular buttons, logging in, or recording which pages were visited in the past). Most of the internet web browsers allow you to instruct the browser to prevent the use of cookies; however if you choose to do so you may not fully experience our site or sometimes this may cause errors.

The kind of usage data we collect by using cookies includes: the pages visited on our site, how long a visitor stays, domain name of the site from which visitors connect to our site and the site to which visitors connect through our service. Other information such as language, zip code, area code, unique device identifier, location, and the time zone where our website is accessed may also be collected.

Why we collect your information

We collect personal information that you give us for the following purposes:

– process online purchases and payments you request,

– authenticate registered customers,

– for our own internal marketing and product development purposes,

– provide information to you about our products and services,

– notify you about upcoming products and features available on the site,

– provide other information from us and our third party marketing partners,

– respond to your requests for information,

– process survey results,

– filter the products and services we provide,

– post your comments.

Third parties

Third parties that are providing services to us may assist us in collecting either personal information or usage data, or they may collect such data themselves. In such cases we use reasonable efforts to require that such third parties treat such personal information and usage data in compliance with our privacy policy.

We may disclose any information we have about you (including personal information);

– if such disclosure is necessary in connection with any investigation or complaint regarding your use of the website,

– in order to identify, contact, or bring legal action against someone who may be causing injury to ISTANBUL ONLINE’s rights or property, or the rights or property of visitors to or users of the site.

Security Policy

İstanbul Online spends its best efforts to protecting the privacy of our site visitors and customers, and we will not disclose information about our customers to third parties except where it is needed for  marketing purposes and providing a service to you such as when arranging for a product to be sent to you or carrying out credit and security checks.

İstanbul Online will not sell your personal information to any third party without your permission.

If you have purchased a product from our Site, we may occasionally update you on our latest products, news and special offers via e-mail. If you do not wish to continue to receive marketing communications from us and/or selected third parties you have the option to opt-out at any time online.

We reserve the right to change this privacy policy from time to time. If we change our privacy policy, we will publish changes on our website homepage to allow our users to become aware of what information we collect, how it is used and if it is disclosed to others and under what circumstances. The changes will be effective upon posting on our website homepage or as otherwise specified, and if you use the site after privacy policy changes take effect, you will be deemed to agree to be legally bound by the terms of the revised privacy policy.

We do not see and record your credit card information; all transactions are confirmed and authorized by your card issuing bank.

İstanbul Online is committed to protect the cardholder and should we deem necessary we may contact you for additional security purposes.

In the event we sell or transfer all or a portion of our business or assets, we reserve the right to transfer personal information we have about you. In such case, we will use reasonable efforts to direct the transferee to use your personal information in accordance with this privacy policy.

How we use and may disclose your information

In order to inform you about our products, services, changes in our terms and privacy policy, press releases and announcements on our products and services, we may send you emails. You consent to receive such e-mails from us by providing us your e-mail address. Our third party marketing partners may also, at their sole discretion, send you e-mails about special promotions, products and offers for related services.

We do not respond to do not track requests.

Third party links

We may provide links to unrelated third-party websites as well as links to websites owned and operated by entities with which we have contractual relationships. Such third party services accessible via our website (through hyperlinks) have their own privacy policies and data collection, use and disclosure practices. Please check each site’s terms & conditions and privacy policy prior to use. Any time that you move away from EMNANA.COM website, neither this privacy policy nor our other terms, such as our terms of use, will apply. ISTANBUL ONLINE cannot be and is not responsible for the protection of the information you provide to other websites.

How to restrict use of personal information

Any promotional or marketing email we send to you will include a link to our privacy policy and a link to use to opt-out of receiving further promotional emails from us.

If you prefer that we do not share your personal information provided by you with third parties for promotional and marketing purposes, please let us know by emailing, writing or calling us as described below and identify the personal information that you do not wish us to share. We will process your instructions as soon as reasonably practicable and in accordance with applicable law.

Emailing us at: from the email address which you wish to have removed (i.e. not shared with third parties), and include your postal mailing address in the message; or

Our postal address is:

Barbaros Mah. Al Zambak Sok. Varyap Meridien Sitesi A Blok Daire: 121 Ataşehir – İstanbul

Please note however that these instructions do not apply to non-promotional messages from us, since we may use your personal information in order to send important notices (such as communications about purchases and changes to our terms, conditions, and policies) to you. Therefore you may not opt out of receiving these communications as this information is important to your interaction with us.


If you would like to correct or update information you previously provided to us, please send an e-mail to and include your complete name, email address and postal address.

Contact us

To contact us please email us at




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