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To provide you with a more flexible service we've agreed with DHL to activate additional delivery options available via DHL On Demand Delivery.
In normal conditions, the shipping time for the United States is 2-3 business days via DHL Express privilege.
Our delivery with DHL offers below options:
- Redelivery - 'Schedule Your Delivery
- Redirection - 'Alternate Address
- Collect from Service Point' or InPost locker
- Leave with Neighbour
In-transit messages are sent to you by SMS and/or email DHL Messages are sent:
- At pick-up
- When out for delivery
- Proactively for service incidents
DHL Messages include:
- DHL Waybill number
- Our Company name
- Estimated Delivery Date
- Shipment-specific smart link to On Demand Delivery website
To login to the DHL ODD System, please visit here; $ 15 will be charged for this DHL shipping. This original shipping & handling charge, is non-refundable.
EMNANA wants you to be satisfied with your purchase.You may return any product ordered on the EMNANA.COM website for refund within fourteen (14) calendar days from the delivery date. Returned products must be in their original condition, unused, unwashed, unaltered, with all tags attached and in their original packaging (if possible the original delivery box). The original invoice must be sent back with any return. In its sole discretion, ISTANBUL ONLINE will determine if the products are in original condition when returned, and if we determine that the products are not in their original condition (please refer to above paragraph) then they will be returned to you.
If you wish to return a product, please contact our customer service to obtain an IORN number (ISTANBUL ONLINE RETURN NUMBER).Customer service contact e-mail: email@example.com
$7.00 will be deducted from your order refund for return postage. The original shipping & handling charge , is non-refundable. On the other hand, you will not be charged for the shipping costs of your next order.
For returned products, ISTANBUL ONLINE will use commercially reasonable efforts to ensure that refund payment will be made within ten (10) business days of receipt of the returned goods by ISTANBUL ONLINE. All refunds shall be made to the original form of payment.
- To track your return, please visit https://www.dhl.com and reference your tracking number.
If you have any questions, you can contact our customer service.
Customer Service Contact e-mail: firstname.lastname@example.org
If you have any additional questions please call +90 (216) 510 32 32, Monday through Saturday, 09.00 am to 12.00 am, North American Eastern Standard Time