The terms and conditions stated below (the “terms”) govern your (“you”, “your”, “customer”, “client” or similar terms) use of the EMNANA.COM website (the “site” or “website”) and any purchases or purchase attempts that you make. Therefore please review all of the terms and conditions stated below before using the EMNANA.COM website, and if you do not agree to them please do not use this website.

The EMNANA.COM website is operated by ISTANBUL ONLINE.

ISTANBUL ONLINE (“ISTANBUL ONLINE”, “we”, “us”, “our” and similar terms) has the right to update the terms and Privacy Policy at any time without prior notice. By continuing to use the website after any update you accept and agree to be bound by, with all changes.

Age restrictions to use our website

EMNANA.COM website is not intended for those under 18. By using the website you agree you are 18 years of age or older. ISTANBUL ONLINE does not intend to collect any personally identifiable information from children under eighteen years old. In case a person under 18 years provides us with personally identifiable information, his or her parents/guardians should email us at info@emnana.com and request that this information be deleted from our files. We will make our best efforts to remove this data a.s.a.p.

Privacy Policy

Use of any personal information that you provide to ISTANBUL ONLINE on this website or is otherwise collected through your use of the website is governed by EMNANA.COM Privacy Policy.

Without limiting the terms of the Privacy Policy, you acknowledge and agree that ISTANBUL ONLINE may preserve any transmittal or communication by you with ISTANBUL ONLINE through the website or customer service, and may also disclose such data if required to do so by law or ISTANBUL ONLINE determines that such preservation or disclosure is reasonably necessary to (1) comply with legal process, (2) enforce these terms, (3) respond to claims that any such data violates the rights of others, or (4) protect the rights, property or personal safety of ISTANBUL ONLINE, its employees, users of or visitors to the website, and the public.

Intellectual Property

The EMNANA.COM website and all material on EMNANA.COM website (including all intellectual property of any nature, whether registered or unregistered, including logos, trademarks, written text, photographs, designs, illustrations, drawings, videos, sound tracks) are the exclusive property of ISTANBUL ONLINE and its affiliates and subsidiaries. You may not reproduce by any means or process (except as expressly provided herein), in whole or in part, distribute, publish, transmit, create copied works based on, modify or sell any material contained on the EMNANA.COM website. The “EMNANA” trademark and all other EMNANA related marks and logos, whether registered or not registered, displayed on the EMNANA.COM website, as well as the domain name “EMNANA.COM” are and will remain the exclusive property of ISTANBUL ONLINE. Any reproduction, distribution, transmission, modification or use of any ISTANBUL ONLINE trademark for any purpose is prohibited.

Removal of any copyright, trademark or other proprietary notice contained on the EMNANA.COM website or any content contained therein is forbidden.

By disclosing or submitting any and all feedback, designs, suggestions, concepts, reviews, photographs and other items or materials (“submissions”) (except for your personal information) to ISTANBUL ONLINE through this website or by other means you agree that all your submissions are neither confidential nor proprietary to you and may be used by ISTANBUL ONLINE without restriction or compensation. By submitting a submission to ISTANBUL ONLINE you grant to ISTANBUL ONLINE under all right, title and interest, including copyrights, in the submission a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use (for any purpose, including, but not limited to, advertising, promotional, product development or other commercial purposes), distribute, display, reproduce, modify, adapt, publish, translate, create copied works from and otherwise fully exploit such submissions; and ISTANBUL ONLINE has no obligation to the following:

– keep any submission confidential,

– to pay you or anyone any compensation for any submission or for using a submission,

– or to respond to or acknowledge any submission.

You are and shall remain solely responsible for the content of any submission you make and you represent and warrant that no submission you make will violate any right of any third party, including, but not limited to, copyright, trademark, patent, trade secret, privacy or other personal or proprietary right.

Links to third party sites

The EMNANA.COM website may contain links to third party websites not under the operation or control of ISTANBUL ONLINE. All such links are provided as a convenience only and are not, and should not be interpreted as, an express or implied endorsement of such third party websites or any products or services that may be offered thereon. ISTANBUL ONLINE shall have no liability or responsibility for the content, availability, or otherwise in connection with such third party websites.  If you use a link to a third party website you should review the terms and conditions imposed by that third party website.

If you wish to provide a link to EMNANA.COM website please note that you may only do so if expressly authorized in writing by us.

Restrictions for use

The following are forbidden regarding use of the website:

  • To use any automatic device, program, or methodology (including, without limitation, “robot”, “page-scrape”or “spider”), or any similar or equivalent manual process, to access, copy, acquire, or monitor any portion of the website, to obtain any materials, documents or information through any means not purposely made available through the website. ISTANBUL ONLINE has the right to block any such activity;
  • Any attempt to gain unauthorized access to any portion or feature of the website, or any other systems or networks connected to website by means of hacking, password mining or any other illegitimate means;
  • To probe, scan or test the vulnerability of the website or any network connected to the website;
  • To breach the security or authentication measures on the website;
  • To reverse look-up, trace or seek to trace any information on any other user of or visitor to the website, or any other customer of ISTANBUL ONLINE;
  • To exploit the website or any service or information made available or offered by or through the website, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than your own information, as provided for by website;
  • To use any device, software or routine to interfere or attempt to interfere with the proper functioning of the website or any transaction being conducted on the website, or with any other person’s use of the website;
  • To use the website for any purpose that is unlawful or prohibited by these terms;
  • To solicit the performance of any illegal activity or other activity which infringes the rights of ISTANBUL ONLINE or others.

General terms for purchase

Your acceptance of these Terms in force at the date of the order will be required for your orders on EMNANA.COM website, since your purchase of any products offered on EMNANA.COM website is subject to these Terms.

Not shipped to all countries / EMNANA products are not shipped to all countries. Please see the Shipping and Delivery section for list of countries where EMNANA products can be shipped.

Prohibition of resale and distribution / Resale or distribution of EMNANA products purchased on EMNANA.COM website is forbidden, and orders may be placed on the EMNANA.COM website for personal use only and not for resale.

Right to cancel / In its sole discretion and without any liability, EMNANA reserves the right to cancel any order placed by a customer including, without limitation, an order from a customer with whom it has a dispute concerning a prior order or if ISTANBUL ONLINE has reasonable cause to suspect that such customer has violated these Terms, or for any other reason.

Availability of products /  All products displayed on the EMNANA.COM website are subject to availability. ISTANBUL ONLINE attempts to provide information about the availability of products at the time of ordering, but sometimes errors may happen for instance when orders of the same product are placed by several customers simultaneously. If a product is not available without a material delay after your place your order, you will be informed by email or by phone, and you will be allowed to order a substitute item shown on the EMNANA.COM website, or to wait until the product is available, or to cancel your order.  If you prefer to cancel your order any amounts already charged will be refunded. ISTANBUL ONLINE shall not be liable if products are not in stock or are not available.

Your account / You may be required to open an account with EMNANA.COM website related with certain features or services offered on or through the site. When you open an account you are solely responsible for maintaining the confidentiality of the information for your account, including your password, and for any and all activity that occurs under your account as a result of your failing to keep this information secure and confidential. In case of any unauthorized use of your account or password, or any other breach of security you have to and agree to notify ISTANBUL ONLINE immediately. If someone else uses your account as a result of your failing to keep your account information secure and confidential you may be held liable for losses incurred. In ISTANBUL ONLINE’s sole discretion, access to your account may be terminated or suspended. For more information please refer to Termination of Access section.

Purchase confirmation

Pre-order summary / When you select a product on the EMNANA.COM website, a summary page will be displayed which may feature a photograph of the item, its coloring and references, the unit price, the quantity ordered, and the total amount owed for your order. Please confirm that this information is in accordance with your selection before placing your order by clicking on the purchase button.

Visual accuracy of displayed products / ISTANBUL ONLINE takes measures to try to ensure that the coloring, design, and style of the EMNANA products in the photographs displayed on the EMNANA.COM website are representative of the original products. However, due to technical restrictions of color reproduction on your computer equipment, variations may occur especially in coloring. Therefore ISTANBUL ONLINE shall not be liable for any error or inaccuracy in the photographs of EMNANA products displayed on the EMNANA.COM website.

Submitted orders / When your order is submitted for processing it cannot be amended or cancelled,  except pursuant to applicable law or to the conditions provided for herein. By placing an order you will be deemed to confirm that you accept all the Terms. After you place an order we will send you an order summary via email.

Transactions / The data collected by the EMNANA.COM website establishes the terms of the transactions between ISTANBUL ONLINE and its customers. ISTANBUL ONLINE has the right to cancel or not accept an order in case of a dispute between ISTANBUL ONLINE and its customers relating to a transaction entered into using the EMNANA.COM website.

Purchase pricing and payment

Listed price / The pricing for all EMNANA products on the EMNANA.COM website are in United States Dollars  and include taxes for united states sales ,exclude taxes for all orher country sales . Shipping costs is excluded (see “Shipping and Delivery”).  At the time of your purchase, however, ISTANBUL ONLINE may offer partial or full discount for shipping costs.

ISTANBUL ONLINE reserves the right to change the prices of products offered on the EMNANA.COM website at any time without prior notice. You will be charged the prices displayed on the EMNANA.COM website at the time your order was confirmed. ISTANBUL ONLINE reserves the right not to accept or to cancel your order in our sole discretion for any reason without liability, including if the products are not available, are incorrectly described or priced.

Payment methods / Upon confirmation of your order, you are required to pay for any order placed on the EMNANA.COM website. After we have verified your payment method and received authorization to process your payment, we will process your order for shipment. All orders are payable in US dollars .  The methods of payment we accept are payment by credit card and debit card, and the following credit cards & debit cards are accepted. If some of the products in your order are unavailable, you will only be charged the prices, taxes, and shipping costs for the goods available.

Title of products / Until full payment is received by ISTANBUL ONLINE, all products ordered through EMNANA.COM website will remain the property of ISTANBUL ONLINE. In the event of a payment dispute, you are required to return the products that are the subject of dispute to ISTANBUL ONLINE immediately upon request, and pertaining to such products you are required to assume the risks of loss, theft and damage.

Shipping and Delivery

Some restrictions / We will not process any order for which a post office box or APO/FPO address, or a hotel or motel address is provided, and any such delivery address will not be accepted during ordering procedure. In case country, state or other regulations forbid shipping of products to the address you state then customer service will get in contact with you. A signature of an adult (aged 18 years or older) may be required for delivery. Once a signature is obtained at the delivery address, Client assumes all responsibility.

Shipping costs / Delivery costs depend on the delivery location you specify, and you will be informed of the shipping costs in the order summary displayed on the EMNANA.COM website before you confirm your order. Delivery cost amount will be payable by you in addition to the price and applicable taxes of the goods ( For United States sale , it is tax free ) you ordered. We reserve the right to divide your order into partial shipments; in case of partial shipments, however, we will not charge you more than the cost of a single shipment. Note that at the time of your purchase, ISTANBUL ONLINE may offer partial of full discount for shipping costs.

Timing of delivery / During the ordering procedure on EMNANA.COM website we will inform you of the time required for delivery depending on your specified country and address. In case we are not able to ship your order or a part of your order without material delay, customer service will contact you to provide more detail and an estimated shipping date.  Estimated shipping time for the United States is 2-3 business days.

Taxes / It is Customer’s own responsibility to determine and pay any taxes or similar applicable in Customer’s country. For some countries we may provide an estimate of these taxes during the ordering process for information purpose only, without any liability on ISTANBUL ONLINE.  For United States sale , it is tax free.

Problems in delivery / Any failure in delivery or late delivery exceeding ten (10) business days should be reported to our customer service as soon as possible. You must notify us within thirty (30) calendar days from the date of confirmation of your order in order for your claim of delivery failure or late delivery to be accepted by ISTANBUL ONLINE.

On delivery you must check that your shipment is correct and to see if there are damaged or missing goods. If you notice damaged or missing goods you have to note the problem by hand on the delivery notice and sign, and you must contact us no later than ten (10) days after receiving the delivery.

Returns and exchanges

Returns and exchanges of purchased items / You may return any product ordered on the EMNANA.COM website for exchange or refund within fourteen (14) calendar days from the delivery date. Returned products must be in their original condition, unused, unwashed, unaltered, with all tags attached and in their original packaging (if possible the original delivery box). The original invoice must be sent back with any return.

In its sole discretion, ISTANBUL ONLINE will determine if the products are in original condition when returned, and if we determine that the products are not in their original condition (please refer to above paragraph) then they will be returned to you. Processing of your return will take up to ten (10) days.

When you return a product purchased at EMNANA.COM website, the cost of first delivery (which was collected from you for shipping the product to you) will not be refunded to you. The shipping cost for returning a product to us will be paid by the Customer.

Restrictions for returns / The following products ordered on the EMNANA.COM website are not returnable and exchangeable:

  1. A product that has been personalized, has been altered or tailored in any way, or washed or cleaned,
  2. All products sold as part of a sale.

ISTANBUL ONLINE reserves the right to designate other products as non-returnable and such designation will be noted on the product detail page.

EMNANA.COM is not able to guarantee availability of stock until time of shipment.

Returns and shipping costs / If you return products, the shipping costs for the first delivery will not be refunded to you. On the other hand, you will not be charged for the shipping costs of your next order.

The original shipping costs will be refunded to you only in case the products are returned because they were not as ordered, were faulty or were damaged.

If you wish to return a product, please contact our customer service to obtain an IORN number (ISTANBUL ONLINE RETURN NUMBER).Customer service contact e-mail: info@emnana.com

To track your return, please visit  https://www.dhl.com and reference your tracking number.

For  returned products, ISTANBUL ONLINE will use commercially reasonable efforts to ensure that   refund payment  will be made within ten (10) business days of receipt of the returned goods by ISTANBUL ONLINE. All refunds shall be made to the original form of payment.

Exchanges/We are unable to process exchanges. If you would like a new size or color, please return your original item(s) and place a new online order at emnana.com

If you wish to exchange  a product, please contact our customer service to obtain an IOEN number (ISTANBUL ONLINE EXCHANGE  NUMBER) within fourteen (14) calendar days from the delivery date.Customer service contact e-mail:   info@emnana.com

$7.00 will be deducted from your order refund for return postage. However, you will not be charged for the new order shippimg ,you make for an exchange.

Termination of access

By using EMNANA.COM website, you agree that ISTANBUL ONLINE may, in its sole discretion and without prior notice;

  • terminate your access to the EMNANA.COM website and/or block your future access to the website if we determine that you have violated any of our terms including the Privacy Policy, (in such case ISTANBUL ONLINE will not be liable to you or to any third party for termination of your access to the website as a result of any such violation);
  • terminate your access to the EMNANA.COM website for cause, which includes (but is not limited to) (i) requests by law enforcement or other government agencies, (ii) a request by you, (iii) discontinuance or material modification of the website or any service offered on or through the website, or (iv) unanticipated technical problems.

Disclaimer of Representations and Warranties

ISTANBUL ONLINE does not represent, warrant, or guarantee that:

(a) the EMNANA.COM website is free from viruses, worms, trojan horses or similar destructive or malicious code;

(b) the information contained on the EMNANA.COM website is accurate, complete or up to date; or

(c) the EMNANA.COM website is free of defects or that any inaccuracies or defects will be corrected.

By using the EMNANA.COM website, you agree that your use of the website is at your sole risk, that you assume full responsibility for all loss of use, loss of data and costs associated with all necessary servicing or repairs of any equipment and/or software that you use in connection with this website, and that ISTANBUL ONLINE shall not be responsible or liable for any damages of any kind whatsoever arising out of, caused by or related to your use of the EMNANA.COM website. Your sole remedy against ISTANBUL ONLINE for dissatisfaction with the website is to discontinue using the website.

Limitation of Liabilities; Indemnity

ISTANBUL ONLINE shall not be liable to you or any third party for any damages of any kind, including, without limitation, actual, direct, indirect, incidental, special, exemplary or consequential damages, whether arising under contract, tort, including, without limitation, loss of profits or other intangible losses, arising out of or in connection with your use or inability to use, performance of, or information provided through the EMNANA.COM website, even if ISTANBUL ONLINE has been advised of the possibility of such damages.  Without limiting the foregoing, ISTANBUL ONLINE shall have no liability for any delay or failure to deliver products or otherwise perform any obligation as specified hereunder if the same is wholly or partly caused by circumstances beyond our reasonable control.

In case, notwithstanding the other provisions of these terms, ISTANBUL ONLINE is found to be liable to you for any damage or loss which arises out of or is in any way connected with your use of the EMNANA.COM website, liability of ISTANBUL ONLINE shall in no event exceed US$100.00.

Law and Disputes

Our terms shall be governed by and construed in accordance with the laws of the Republic of Turkey, without regard to its principles of conflicts of laws, and shall govern all matters arising out of or relating to the terms, including, without limitation, their validity, interpretation, construction, performance, and enforcement. In the event of a dispute, the courts located in the city of Istanbul TURKEY shall have exclusive jurisdiction and you hereby agree to submit to the exclusive jurisdiction of such court and you irrevocably and unconditionally waive and agree not to plead or claim in any such court that any such action, suit or proceeding brought in any such court has been brought in an inconvenient forum.

Miscellaneous articles

Severability / If any provision of the terms is determined to be invalid, illegal or unenforceable, the remaining provisions of the terms shall remain in full force to the extent permitted by law.

Waiver / No failure, forbearance, neglect or delay of any kind or to any extent on the part of ISTANBUL ONLINE in connection with the enforcement or exercise of any rights under the terms shall affect or diminish ISTANBUL ONLINE’s ability to enforce such rights or any other rights under the terms.

Construction and interpretation / The paragraph headings and captions are included for convenience of reference only and they are not to be considered part of, or to be used in interpreting, the terms and in no way limit or affect any of the contents of the terms or its provisions. The words “includes” and “including” when used herein shall be deemed to be followed by the phrase “without limitation” unless such phrase otherwise appears. Any reference to products or goods shall refer to the items offered for sale on the EMNANA.COM website.




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